First, Break All The Rules What The Worlds Greatest Managers Do Differently est un ouvrage de management signé Marcus Buckingham et Curt Coffman, issu d'une vaste étude du cabinet Gallup. Vendu d'occasion sur Ktebi Ktebek, il présente les pratiques des meilleurs managers, qui bousculent les idées reçues sur la formation et l'égalité de traitement.

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The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why.

Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance.

In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research -- which initially generated thousands of different survey questions on the subject of employee opinion -- finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.

There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation.

Résumé de First, Break All The Rules What The Worlds Greatest Managers Do Differently

First, Break All The Rules repose sur une vaste étude menée par le Gallup Organization auprès de grands managers évoluant dans des contextes très variés : grandes entreprises du Fortune 500, petites structures entrepreneuriales, postes de direction comme encadrement de première ligne. Les auteurs constatent que ces managers ont en commun de bousculer les règles traditionnelles du management. Ils ne croient pas qu'une formation suffisante permette de réussir dans tous les domaines, n'essaient pas de corriger les faiblesses de leurs collaborateurs et ne traitent pas tout le monde de la même façon. Leur force consiste à repérer le talent de chacun et à le transformer en performance. Selon les auteurs, le manager de première ligne est la clé pour attirer et fidéliser les employés talentueux, bien plus que la rémunération ou les avantages seuls. Le livre s'adresse ainsi aux responsables qui souhaitent mieux diriger leurs équipes.

À propos de Marcus Buckingham , Curt Coffman

Marcus Buckingham et Curt Coffman sont deux experts du cabinet Gallup. Marcus Buckingham, auteur et conférencier, est connu pour ses travaux sur les forces individuelles, notamment avec l'ouvrage Now, Discover Your Strengths. Curt Coffman a participé aux recherches de Gallup sur l'engagement des salariés et les questions Q12. Ensemble, ils ont fait de l'approche fondée sur les talents une référence du management moderne.

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• Titre : First, Break All The Rules What The Worlds Greatest Managers Do Differently
• Auteur : Marcus Buckingham , Curt Coffman
• Éditeur : 1er
• Catégorie : Management & leadership
• Langue : Anglais

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